Inkwell — Support & terms

Support & SLA

Questions and bug reports go to contact@middle-core.com. What to expect when you write:

Target response time

2 business days (48 hours)

Time zone

Asia/Tokyo (JST / UTC+9)

Hours of operation

9:00 AM – 6:00 PM JST

Days of operation

Monday – Friday (excluding Japanese national holidays)

In scope

Bug reports and technical issues
Installation and configuration assistance

Out of scope

Custom development requests
Third-party integration issues not related to the App
Confluence platform issues (please contact Atlassian Support)

SLA disclaimer

The response times stated above are targets and not guarantees. We will make commercially reasonable efforts to respond within the stated timeframes, but actual response times may vary due to support volume, complexity of issues, or circumstances beyond our control. Failure to meet these targets does not entitle users to any refund, credit, or other compensation.

FAQ

Does the app store any data?

Yes. Section data (titles, instructions, statuses, due dates, assignees, reviewers) is stored in Atlassian Forge hosted storage, entirely within Atlassian's cloud infrastructure. No data leaves Atlassian's environment.

Does the app modify my page content?

Not on its own. The app displays sections through a macro you insert, and posts reminder comments on pages that have overdue sections. The one exception is explicit: when you use Draft with AI and choose Append or Replace, the generated draft is inserted into your section at that moment — nothing is written until you confirm.

Do the AI features send my data outside Atlassian?

No. Draft with AI and AI Digest run on Atlassian-hosted models (Forge LLMs), so prompts and generated drafts never leave Atlassian's environment. No external AI providers are used, and site administrators can disable the AI features for the entire site.

Is there a limit on AI usage?

AI generations (drafts and digests) draw from a team-wide monthly pool sized by your site's user count. Current usage, remaining allowance, and the reset date are shown to everyone under Team usage on the dashboard.

Who can change a section's status?

Workflow actions are role-based: assignees can start work and submit for review, reviewers can approve or request changes, and page owners can manage all sections. Approved sections are locked from further editing.

What happens to my data if I uninstall the app?

All app data is automatically deleted by the Forge platform 28 days after uninstallation.

Can I get a refund?

Refunds are subject to Atlassian's Marketplace refund policies. Please contact Atlassian support for refund requests.

Terms of Service

This app is governed by the Bonterms Standard Agreement for Marketplace Transactions, available on the Atlassian Marketplace listing page, together with the additional terms below.

Disclaimer of warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

We do not warrant that:

The App will meet your specific requirements
The App will be available at all times or at any particular time
The results obtained from using the App will be accurate or reliable
Any errors in the App will be corrected

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MIDDLECORE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

Your use or inability to use the App
Any unauthorized access to or alteration of your data
Any third-party conduct related to the App
Any other matter relating to the App

IN ANY CASE, OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE APP IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED US DOLLARS (USD $100), WHICHEVER IS GREATER.

Indemnification

You agree to indemnify, defend, and hold harmless MiddleCore and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

Your use of the App
Your violation of these Terms
Your violation of any third-party rights
Any content or data you process using the App

Service modifications and discontinuation

We reserve the right to:

Modify, suspend, or discontinue the App (or any part thereof) at any time with or without notice
Change features, functionality, or pricing with reasonable notice
Limit certain features or restrict access to parts or all of the App

We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the App.

Force majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, materials, or communications or information technology infrastructure failures.

Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the App shall be subject to the exclusive jurisdiction of the courts of Tokyo, Japan.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

Entire agreement

These Terms, together with the Bonterms Standard Agreement and our Privacy Policy, constitute the entire agreement between you and MiddleCore regarding the App.

Last updated: April 2026

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